LEGAL NOTICE
In order to comply with Law 34/2002, we inform you that:
Agrupación Guías Alhambra A.D.T. S.L. with CIF: B19626977 is the owner of the URL: alhambraplan.com
You can contact us through the following means:
Phones: +34 678 44 93 43
Email: info@alhambraplan.com
WEBSITE TERMS OF USE
1.- Through these terms of use, alhambraplan.com (hereinafter, THE COMPANY) regulates access to this website and the provision of information available on it by its clients and other users of the Internet.
The website alhambraplan.com is a domain registered by THE COMPANY.
2.- By merely using this website, the user expresses their unconditional acceptance of these terms of use.
3.- The use of the website as well as the information contained therein is, in principle, free of charge, although this circumstance may vary. THE COMPANY undertakes to publish any new terms of use on the website as soon as possible.
4.- The user agrees not to use the website or the information provided therein for activities contrary to the law, morals, public order, and, in general, to make use in accordance with these terms of use. Both access and information are the sole responsibility of the user, and THE COMPANY cannot be held responsible for any damages or harm that may arise from such access or use of the information beyond its control.
5.- THE COMPANY shall not be liable for errors in accessing the website or its contents, taking the utmost care to prevent such errors.
THE COMPANY reserves the right to temporarily suspend, without prior notice, the accessibility of its web pages, due to the possible need to carry out maintenance, repair, update, or improvement operations.
6.- All contents of the website (including, but not limited to, databases, images, drawings, graphics, text files, audio, video, and software) are the property of THE COMPANY and are protected by national or international intellectual and industrial property laws.
The trademarks, labels, distinctive signs, or logos appearing on the website are the property of THE COMPANY, as well as the domain name alhambraplan.com.
All texts, graphic drawings, videos, or audio supports that may be found on this website now or in the future are the property of THE COMPANY and may not be further modified, copied, altered, reproduced, adapted, or translated by the user or third parties without the express authorization of THE COMPANY.
Unauthorized use of the information contained on this website, as well as the infringement of intellectual or industrial property rights, shall result in legally established liabilities.
7.- The establishment of any hyperlink from an external website to any of THE COMPANY’s web pages shall be subject to the following conditions:
* Reproduction of any of the services contained on THE COMPANY’s website is not permitted, either in whole or in part.
* No false, inaccurate, or incorrect statements shall be included about THE COMPANY’s website pages and its services.
* Under no circumstances shall THE COMPANY be liable for the content or services made available to the public on the website from which the hyperlink is made, nor for the information or statements contained therein.
* Any hyperlink to THE COMPANY’s website shall be made to its homepage.
* The hyperlinks found on THE COMPANY’s website have been previously agreed upon with the owners of the linked websites.
PRIVACY POLICY AND DATA PROTECTION
To use some of the services of alhambraplan.com, users must provide certain personal data to the company (hereinafter THE COMPANY). In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD) and its development regulations, THE COMPANY, owner of the website, informs users of this site of the existence of an automated file of personal data created by the owner of alhambraplan.com and under its responsibility, for the purpose of processing their request and will be treated with absolute confidentiality, not being accessible by third parties for purposes other than those requested.
All fields of the contact form to be completed by the user are strictly necessary to attend to their request, so that THE COMPANY can properly inform about the services provided by the entity.
On the user’s part, they guarantee that the personal data provided to THE COMPANY are truthful and they are responsible for communicating any changes to them.
The sending of personal data through the use of THE COMPANY’s electronic forms or, where appropriate, email messages, implies the express consent of the sender to the automated processing of the data included in the services and products related to the purposes of THE COMPANY’s website, as well as the sending of electronic communications (email, SMS, or any other similar means) with information related to THE COMPANY and its initiatives.
Likewise, THE COMPANY informs that it will send commercial communications by electronic means with information about other products, services, and events that may be of interest to users of the website when they have expressly consented to the use of their email, in accordance with current regulations on this matter. This consent may be revoked at any time by the user.
The collection and automated processing of personal data have the purpose of maintaining the contractual or commercial relationship established with THE COMPANY
, managing, administering, providing, expanding, and improving the services in which the user decides to subscribe, sign up, or use, adapting these services by the users, designing new services related to the previous ones, sending updates of the services, sending, by traditional and electronic means, technical, operational, and commercial information about the products and services offered by THE COMPANY currently and in the future.
THE COMPANY has adopted the levels of security and protection of personal data legally required and seeks to install other additional technical and organizational means of protection. However, the user must be aware that security measures on the Internet are not impregnable. THE COMPANY does not use “spamming” techniques and will only process the data that the user transmits through the electronic forms enabled on this website or email messages.
The data subject shall at all times have the right to access the file, and may exercise the rights of rectification, cancellation, and opposition under the terms set forth in data protection legislation. Likewise, the user’s consent for the processing and transfer of their personal data may be revoked at any time. For any of the above actions, the user may contact THE COMPANY by email, at the address info@alhambraplan.com, indicating “Data Protection” as a reference and providing proof of their identity.
The processing of personal data, as well as the sending of commercial communications made by electronic means, comply with Organic Law 15/1999, of December 13, on the Protection of Personal Data and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
The terms of use of this website are indefinite. THE COMPANY reserves the unilateral right to modify the conditions of access to them, as well as the content included therein.
The provision of the service of this website and these terms of use are governed by Spanish law. The parties, with express waiver of any other jurisdiction that may correspond to them, agree to submit to the jurisdiction of the Courts and Tribunals of Granada.
Privacy policy and data protection
Additional and detailed information on the use of your personal data
Who is the Data Controller for your data processing?
Identity: A.T.G S.L
Cian 1862 11-2
Address: Calle Tablas, 12-18002-Granada
Phone: +34 678 44 93 43
Email: info@alhambraplan.com
Security Officer or Data Protection Officer where applicable: A.T.G S.L
For what purpose do we process your personal data?
We process the personal data you provide us for the following purposes:
Complying with the duty of information and obtaining consents required by the new European regulations on the protection of personal data.
COMMUNICATIONS BETWEEN THE COMPANY AND ITS CLIENTS AND MANAGEMENTS DERIVED FROM TOURIST SERVICES, CONTRACTED AND/OR CARRIED OUT.
Sending commercial communications of our products or services, unless you express your will against it by any means. In any case, authorization to process your data for this purpose is voluntary and your refusal would only result in you not receiving commercial offers for our products or services.
What data do we process?
In the framework of the provision of the services offered by the entity and conditioned to the purposes consented by you, our entity will only process the data strictly necessary for the proper management of the contractual relationship and/or the provision of services, and will exclusively be those that you have provided us.
How long will we process your data?
The personal data that you provide us will be kept for as long as the current contractual/mercantile relationship is maintained, or for a period of four years from the last business relationship following tax regulations.
However, our entity will continue to keep your information for sending commercial communications that we consider may be of interest to you, until deletion is requested by the interested party.
You can always exercise the rights recognized by current regulations by contacting us through the most convenient means for you.
What is the legitimacy for processing your data?
The legal basis for processing your data is the execution of the service contract necessary for the performance of the business operation or this legitimacy is granted by your express consent as the main interested party.
To which recipients will your data be communicated?
Your data will not be communicated to any third party, except for current legal obligations. In any case, if this possibility changes, you will be duly informed, requesting your consent for such transfer. We inform you that no international transfers will be made either.
The User is informed that, for the proper provision of services (see web hosting, support, email marketing, etc.), various service providers contracted by our entity (data processors) may have access to the necessary personal information to perform their functions.
These services provided by third parties are necessary for the development of our activity and, at all times, the processing of the data they carry out is governed by a contract that binds the processor to our entity. In no case will they use the information for other purposes and will treat it in accordance with the guidelines stipulated by our entity, in accordance with its privacy policy and current regulations on data protection.
Our entity, in its commitment to the privacy and protection of User data, will only choose service providers that offer sufficient guarantees to apply appropriate technical and organizational measures, so that the processing is in compliance with applicable data protection legislation and guarantees the protection of User rights.
What are your rights when you provide us with your data?
Any person has the right to obtain confirmation as to whether or not we
are processing personal data concerning them. In this regard, you have the right to request:
Access – The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, as well as detailed information about certain aspects of the processing being carried out.
Rectification – The data subject shall have the right to obtain the rectification of inaccurate personal data concerning him or her or the completion of incomplete data.
Erasure – The data subject shall have the right to obtain the erasure of personal data concerning him or her, in any case, erasure shall be subject to the limits established by the regulations.
Limitation of processing – The data subject shall have the right to request the limitation of the processing of his or her personal data.
Objection to processing – In certain circumstances and for reasons related to his or her particular situation, data subjects may object to the processing of their data. The entity will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
Right to data portability – That is, you will have the right to receive the personal data that concern you, that you have provided to a controller, in a structured, commonly used, and machine-readable format and to transmit them to another controller.
You may exercise the aforementioned rights by contacting the controller. For this purpose, you can use the contact details provided at the beginning of this document. If you wish to obtain additional information regarding the exercise of your rights, you can also contact the Spanish Data Protection Agency.
Likewise, we inform you that, if you consider it appropriate, you have the right to withdraw, at any time, the consent given for a specific purpose, without affecting the legality of the treatment, based on the consent prior to its withdrawal. In case you believe that your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency. C/ Jorge Juan, 6. 28001 – Madrid. www.agpd.es.
GENERAL CONDITIONS
We inform you that as of March 1, 2020, you can request the reservation and payment for those visits to the Alhambra and reservation of guides with advance purchase within the year.
It is essential to show on your mobile or printed the eco-voucher that you will receive when making your reservation to our guide on the day of your visit. This voucher is valid as a payment receipt.
Cancellation Conditions:
Guided Tours Granada
The cancellation of the reservation, once confirmed, will entail the following cancellation fees:
Up to 15 days before the date of the visit: €6 for management expenses per person and/or reservation.
Within the 15 days prior to the visit or in case of no-show: 100% of expenses.
Guided Tours Alhambra
Alhambra tickets or other monuments and their management do not allow for any refund or change of date due to monument regulations. Free cancellation of the tour up to 48 hours before. .
Private Alhambra Tours:
Cancellations made less than 15 days in advance will not be refunded. Before 15 days, the remaining part of the tickets will be refunded.
Join a Group Tours:
Free cancellation up to 48 hours before the service date.
No cancellations or refunds are allowed within 48 hours prior to the service date.
In the event that the organizing company is obliged to suspend the contracted service due to not reaching the minimum number of participants, the amount paid will be refunded. No additional compensation will be provided.
In the event that the organizing company is obliged to suspend the contracted service due to reasons attributable to it, the amounts collected will be refunded. No additional compensation will be provided.
Failure to show up for the appointment, or arriving late at the meeting point at the indicated time, will result in the loss of your visit and the refund of the amount. The monument does not allow changes to hours, dates, or any refunds.
The meeting point will be indicated on the confirmation voucher for each visit.
It is MANDATORY to bring your original documentation (ID card or passport) on the day of your visit.
Other Tailored Groups and Accommodations
They do not allow refunds. Prices vary significantly depending on the type of service, period of execution, number of participants, and the conditions applied by various providers. Once the order is placed, the user cannot make claims about the prices.
By booking our tours, you fully accept the General Conditions and the content published on this website, which are your commitment to us and ours to you. The information contained on this website is accurate at the time of publication, any alterations or changes since publication, inaccuracies, or variations cannot be considered as misleading advertising by the organizing company.
In the event of any variation in any visit, it will be informed at the time of booking or at the beginning of the service, with the information provided by the guide at the beginning of the visit being valid and definitive. Any of the places planned within the development of each of the visits may be substituted by another of similar category or characteristics, if special circumstances or force majeure require it.
Abandoning the service during the guided tour, for reasons not attributable to the
organizing company, does not entitle the client to any refund. The enjoyment of the service by the client is linked to the use of public roads, the use of privately owned areas and/or the use of vehicles rented for the occasion, as well as the organization of the specific services and activities, with all the risks that such activity entails.
Both access to this website and the use made of the information contained therein is the sole responsibility of the user. THE COMPANY is not responsible for any consequence or damage that may arise from such access or use of the information.
THE COMPANY is not responsible for possible security errors that may occur or for any damage that may be caused to the user’s computer system (hardware and software), files or documents stored therein, as a result of the presence of viruses on the user’s computer used to connect to the services and contents of the website, a malfunction of the browser or the use of outdated versions of it.
Personal data will be treated in accordance with the privacy policy of this website. By using the website, the user consents to the processing of this information and data and declares that all the information or data provided is true and corresponds to reality.
The conditions of use of this website are indefinite. THE COMPANY reserves the unilateral right to modify the conditions of access to them, as well as their content.
The provision of the service of this website and the present conditions of use are governed by Spanish law. The parties, expressly waiving any other jurisdiction that may correspond to them, agree to submit to the jurisdiction of the Courts and Tribunals of Granada.
